No, Minhee Cho’s order did not accidentally contain a human finger but an employee at Papa John’s was probably better giving the human touch. After she had received her receipt, Cho noted that she had been titled “lady chinky eyes” by the employees and then proceeded to post on twitter with a picture.
As soon as the post went viral, the pizza chain took immediate action by firing the offending employee and apologizing to Cho for the incident. The pizza chain posted on their Facebook: “This act goes against our company values, and we’ve confirmed with the franchisee that this matter was addressed immediately and that the employee is being terminated. We are truly sorry for this customer’s experience.”
Nonetheless, other members of the chain have been less sympathetic to Cho. One manager known as Jerome in New York commented, “This is a place of business. I truly don’t think it’s fair what she did; it’s just crazy … I think the lady put it out there just to get some attention — some people like that type of attention. I truly don’t think it’s fair. It’s been taking up all our time. It’s been very disruptive.”
Source: http://www.reuters.com/article/2012/01/09/idUS343657984420120109
By Jimmy Zhou
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